IT Infrastructure Outsourcing Maryland
Without a doubt, we are the only IT Support, Outsourced IT Services or Computer Services company in Baltimore, Annapolis and Columbia that can promise you this:
- We Guarantee a One-Hour Response Time. Our expert technicians can help with your computer support phone call, and will respond immediately or return your call within sixty minutes or less. If we don't respond in that one-hour time period, the work is free.
- Lightning-Speed Repair. Your computer network and your time are too important to wait around for computer repair. Our remote network IT support services are the answer to this. We can access your computer network remotely through our network support services. And if not, we'll send a technician that very same day.
- We speak YOUR language. If you have any problems or computer support questions, you can ask and we will answer in PLAIN ENGLISH. You won't be made to feel stupid by any technical talk by our IT support specialists.
- We Guarantee Absolute 100% Satisfaction. Complete satisfaction will be yours with our products, technology services, and IT Consulting. You can trust our IT management services for a successful outcome with no hassles whatsoever.
- We Won't Surprise You With Bad News. Feel secure that your network or data will not be damaged in the process. You will be alerted to any potential risks involved in completion of computer maintenance services upon our evaluation of your computer or network. Any risks will be clearly explained and we will get your authorization before we begin working. You may also choose to backup and secure your data first beforehand.
- Every Project Completed With Strict Accordance to Budget and Time Schedule. As your trusted company to perform network services, IT consulting, or to complete a project, we won't surprise you with unexpected charges as some incompetent or unethical technicians will. We ARE ethical and know what we're doing. We guarantee all completed IT support projects to be finished ON TIME and ON BUDGET.
- Your Bill Be Accurate - That's Our Promise. Your invoice will be accurate and completely spelled out - guaranteed. Since you pre-approve all charges, your IT consulting bill will present no "mystery" charges with our computer IT management services.
- Dedicated Team assigned to your account. When you become a client, you are assigned a dedicated group (two engineers and an account manager) to work with you. You will always know who to call when you need help. Having a consistent team provide services allows us to address your problems faster and with less chance of error since our knowledge of your technology environment is inherent.
- Direct access to the Owner. Besides your dedicated account team, you can also count on me, the owner, to get involved with your project to make sure you are getting the best solutions and the highest levels of service possible.