Technology support is a critical function for every company that relies on communications and computing. XperCARE Proactive Managed IT Support Services takes the worry out of maintaining and supporting computers and other systems.

We offer support services that include on-site services as well as remote monitoring and management for your critical applications, systems, networks and databases.

Our support service is simple. When you experience an issue, call us or log a ticket on our Support web portal. We take it from there. Based on service level, requests are acknowledged within 1 hour by phone or email. Our trained staff work on issue resolution and report status at various stages, keeping you well informed as work is performed and progress is made.

With XPERCARE remote monitoring, we’ll know about any system issues before you do. Our technicians receive and remediate issues proactively as our remote support tools constantly report granular device status with 7 levels of alerts and notifications. Our tools allow our technicians to manage and gather information from all network equipment including: Switches, Firewall, SAN, Servers, and workstations.